Privacy Policy

1. About Mithila Hisab

Mithila Hisab is a cloud-based multi-tenant SaaS ERP and business-management platform powered by Appalon Solutions Private Limited. It may be accessed through the web application, Android/iOS applications, APIs, and supported integrations.

Website: https://mithilahisab.com/

2. Information We May Collect

2.1 Account and profile information

• Name, username, business name, email address and mobile number.
• Login credentials and authentication-related information.
• Business address, GST/tax information and business profile details you choose to provide.
• Role and access information for owners, admins, accountants, cashiers and staff.

2.2 Business data entered into Mithila Hisab

Depending on the modules you use, you may enter or upload business records such as:

• Customers, suppliers and contact details.
• Products, inventory, stock movements and warehouse information.
• Sales invoices, purchase bills, receipts, returns and POS transactions.
• Khata, customer statements, supplier dues and payment records.
• GST, HSN, TDS, tax and accounting information.
• Journal entries, ledgers, expenses, profit and loss data and balance-sheet data.
• Branch, employee, cashier-shift and audit/activity information.
• Uploaded documents, logos, invoice branding or other files you choose to provide.

2.3 Device and technical information

We may process limited technical data needed to operate and secure the service, such as:

• Device type, operating-system version and app version.
• IP address, login time, session information and security/audit logs.
• Crash, diagnostic, performance and error information.
• API request information and security tokens used for authenticated access.

2.4 Information from integrations

If you enable optional third-party integrations, payment services, APIs, cloud services, printing services or other connected services, we may receive or transmit only the information required to provide that integration.

3. Android / Mobile App Permissions

The Mithila Hisab mobile application may request permissions only when they are required for a feature that you choose to use. Depending on the app version, these may include:

• Internet / Network Access: Required to securely connect the mobile app with the Mithila Hisab cloud service and APIs.
• Bluetooth / Nearby Devices: Used when you choose to connect a supported Bluetooth thermal printer for invoice or POS receipt printing.
• Camera: May be used for supported barcode or QR-code scanning features.
• Files, Photos or Storage: May be requested when you choose to upload, save, export, download or share invoices, reports, backups or business documents.
• Notifications: May be used to provide relevant account, transaction, business or service notifications.

We do not use a device permission for an unrelated purpose. You can control most permissions through your Android or iOS device settings.

4. How We Use Information

Information may be used to:

• Create and manage your Mithila Hisab account.
• Provide billing, POS, GST, inventory, accounting, khata, purchase and reporting functionality.
• Process requests made through the mobile app, website or API.
• Generate invoices, reports, statements, exports and backups requested by users.
• Manage user roles, access controls and multi-user permissions.
• Authenticate users and protect accounts against unauthorized access.
• Maintain tenant separation and system security.
• Diagnose errors, improve reliability and provide customer support.
• Meet legal, regulatory, tax, security, fraud-prevention or compliance obligations where applicable.
• Communicate important service, security or account-related notices.

5. Multi-Tenant Data Separation

Mithila Hisab operates as a multi-tenant SaaS platform. Business data is associated with the relevant customer or tenant account and is intended to be accessible only to authorized users of that tenant according to configured roles and permissions.

Users are responsible for protecting their login credentials, assigning appropriate roles to staff, and removing access for users who should no longer have access.

6. How We Share Information

We do not sell your business data or personal information.

Information may be shared only when reasonably necessary with:

• Service providers: hosting, cloud infrastructure, email, diagnostics, security, storage, support or other vendors used to operate the service.
• Payment or integration providers: if you choose to use an optional payment or third-party integration.
• Your authorized users: users of your own business account according to their assigned roles.
• Authorities or legal parties: where disclosure is required by applicable law, valid legal process, regulatory obligation, or to protect the security and rights of users or the platform.

Third-party service providers may process information according to their own terms and privacy policies.

7. Data Export and Portability

Mithila Hisab may provide business-data export functions, including supported Excel-compatible CSV, JSON or ZIP exports. Exported files are controlled by the user after they are downloaded or shared from the platform.

Users should protect exported files because they may contain confidential customer, financial, tax or business information.

8. Data Retention

We retain information for as long as reasonably required to provide the service, maintain legitimate business and security records, resolve disputes, prevent fraud, comply with legal or tax obligations, and enforce applicable agreements.

Retention periods may differ depending on the type of information and applicable legal, accounting, tax or regulatory requirements.

9. Account & Data Deletion

When requesting deletion, please contact us using the email address associated with your account and include your registered business/account details so that we can verify the request.

When a verified deletion request is completed, we will delete or anonymize account-associated data that we are not required to retain. Certain records may need to be retained where required for legal, tax, accounting, fraud-prevention, security, dispute-resolution or regulatory purposes.

Account deactivation is not treated as a substitute for an approved deletion request where deletion is required.

10. Security

We use reasonable administrative, organizational and technical measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include authenticated access, tenant separation, role-based access controls, session management, activity logging, backups and secure network communication.

However, no internet-based system or electronic-storage method can be guaranteed to be completely secure.

11. Your Responsibilities

Business users may enter personal information relating to their own customers, employees or suppliers. The business account owner is responsible for having an appropriate lawful basis or permission to enter, process, store, export or otherwise use that information through Mithila Hisab.

Users must not upload unlawful, unauthorized or unnecessary personal information to the platform.

12. Children's Privacy

Mithila Hisab is a business-management and accounting platform and is not intended for use by children as a consumer service. We do not knowingly design the service to collect personal information from children for advertising or profiling purposes.

13. International Processing

Depending on the hosting provider, integration, support arrangement or user location, information may be processed on systems located outside the user's state or country. Where applicable, we take reasonable measures to protect information consistent with this Privacy Policy and applicable requirements.

14. Third-Party Services and Links

Mithila Hisab may contain links to, or integrate with, third-party services. This Privacy Policy does not control the privacy practices of independent third parties. Users should review the privacy policy of any third-party service they choose to use.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, app features, security practices, integrations or legal requirements change. The updated version will be published on this page with a revised "Last updated" date.

Material changes may also be communicated through the website, application or other appropriate communication channels.

16. Contact Us

If you have questions about this Privacy Policy, your information, or an account/data deletion request, please contact:

Appalon Solutions Private Limited
Mithila Hisab Support / Privacy Team
Darbhanga, Bihar, India
Email: info@appalonsolutions.com
Website: https://mithilahisab.com/

17. Google Play Data Safety

Information declared in the Google Play Data Safety section should reflect the actual data collected, processed and shared by the current version of the Mithila Hisab Android application, including applicable third-party SDKs and integrations.

If the app's data practices or permissions change, this Privacy Policy and the Google Play Data Safety declaration should be reviewed and updated accordingly.